A PRACTICAL GUIDE
As funeral directors, we are deeply conscious of the responsibility, trust and confidence, which our families bestow upon us. Our fully trained staff are committed to provide the highest possible standards of service.
What to do when a death occurs (Phone us to assist you)
If a person dies at home, your family doctor will issue a medical certificate stating the cause of death. If a person dies at the hospital, the attending doctor will issue the medical certificate.
An unnatural death must be reported to the police. The deceased will be taken to the state mortuary where the cause of death is determined. Once the medical certificate has been issued, and the family has identified the deceased, the deceased can be released to us.
Our staff are available 24 hours per day, 7 days a week. We will contact you to arrange for a convenient time and place to make funeral arrangements.
Services we provide
– Burials, Cremations,
– Pre-arrangements and pre-paid funerals
– International service, imports
– Concession certificates
– Grief Care Centre: we can bring you into contact with professional counselors who can help you to work through your grief.
– Memorials: assistance in selection, ordering and erecting of tombstones.
If the deceased left a written estate, with an appointment of a executor, the following documentation will be needed.
– Identity document
– The original estate document
– Death certificate
– BI 1663 ( “Notification of death” as filled in by the doctor)
– Deed of transfer and relevant documentation
– Policy contracts (Life and short term)
– Banking details
– Savings books
– Stock certificates
– All documentation regarding fixed assets and bonds
– Motor vehicle registration certificates
– Outstanding accounts (Telephone, Water and lights, T.V. – License, Clothes, etc.)
– Hire purchase contracts
– Bank loans
– Income tax details
– Any other documentation regarding debt
– Employer and/or pension fund details
– Medical aid details
Decisions you will have to make
– Type of service i.e. burial, cremation, memorial or graveside service, date and time of service
– The minister and organist (these can be arranged for you)
– How you prefer the deceased to be dressed
– Whether the family would like to view the deceased prior to the service
– Flowers for the coffin/church
– Hymns and special music
– Pall bearers and name of the person to deliver eulogy
– Funeral notices in newspapers
– Tea to be served following the service, and if so, where?
– What to do with the ashes following the cremation
– The identity book of the deceased
– Medical certificate in respect of death, issued by a medical practitioner (which we can arrange)
– Any funeral policy or prepaid funeral contract, irrespective of who issued it.